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The Idea...
Even in a Motor Trend COTY winner, there is still room to improve and customize some things... And the Chevy Volt is no exception. The cargo cover just doesn’t do it for many folks. So when I brought home my first Volt in 2013, I immediately set out to right that wrong. With the first VoltShelf made, I told my wife that I thought there might be a few folks out there that would like one, too. As it turns out, I was right, And 5 years later, folks are still interested. We have continued to evolve the VoltShelf into a more refined and versatile improvement for your Volt. Along the way, we have introduced many other items that preserve, protect, and make our Volts and Bolts even better places to be. A Word About Design...
We have a few ideas that we hold dear. Simplicity of design, ease of installation, little or no permanent modification of the car, ease of use,.. Many folks don’t need to read the installation instruction for our items, but we send them anyways. If you hold most of our products up and look at a picture of them in place, everything should make sense. And they generally fit in a way that is pretty simple to understand. We don’t want you to worry that you have to wreck your new car to put something in, and we don’t want you to be afraid that you’ll never be able to get something installed. So everything is user friendly and as simple as we can make it. And yes, if you run into a problem or question, we are always right here to help.
Custom Items… Customer Service... You won’t find the things we make just anywhere, and we understand that you don’t buy them every day, either. So we want to be sure that your questions are answered and you know what you are getting. Questions are always welcome, and we are there before and after the sale. Email is always welcome with questions, comments and concerns. And you will get to me, the boss, and nobody else. Stephen O'Hara steve.voltshop@yahoo.com Hi Stephen, Just wanted to thank you for your excellent customer service. The damage to my A/C condenser (that occurred prior to my installation of the Volt Screen) was unfortunately not covered by any TSB or warranty, but se la vie. I am confident that if I had your product installed, it would have saved me the heartache and $$ involved. I wanted to give you the photo of the damage to my A/C condenser for your library, in case you can use it in the marketing of your product for Gen 2 Volts. Some may question whether this is additional applicable to the Gen2 Volt, but I'm here to say that it is. Circled is the damage to the A/C condenser, which sits in the area of the car that is vulnerable to foreign object damage via the under-protected grill (as the car ships from the factory). GM refused to cover this damage because I was outside of the bumper-to-bumper warranty. This device is without a doubt worth the (very little) money and time required to get and install it. Took me 10 minutes, and it looks great. Furthermore, the customer service that you provided was extremely personalized; far over and above any e-commerce experience I have ever had, period. I recently used my transaction with you as an example of what the future of e-commerce should look like. Sincerely, Scott M 2016 Chevy Volt Premium, Heather Gray April 2021 |
What It's All About, Really...
When I was very young, my favorite uncle once told me to find something people need, make it so they want it as well, sell it at a fair price, and treat every customer like your own brother. And if you did that, you would never lack for customers or friends. So when this whole VoltShelf thing got started completely by accident, I just followed that sage advice. And I swore that I would never do things like so many businesses out there that manage to sell stuff in spite of how they treat customers, or what kind of crud they sell. Turns out that Uncle Duffy was right. And I'm making a lot of friends out there. -Stephen O’Hara, President Uncle Duffy. A proud member of the Greatest Generation
Our Customers Love Us!
"I want to say thank you again for bringing these great products to all of us Volt owners. The improvement to interior acoustics because of the shelf is dramatic and great. I also love and appreciate how thoughtful and clever you have been with the evolutionary improvements to the products to make them easier to install, adjust and remove. My almost 5 year old daughter and I had a lot of fun doing the light work together this morning. And of course she loved stomping the bubble wrap! This interaction with you has been yet another of the surprisingly great aspects of having a Volt.” — Anthony C. September 2018 
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